FAQs
Q. Why should I buy from Erwin and Sons?
A. Erwin and Sons has been a pioneer in the casual furniture industry since 1985. We have dedicated many years to designing and handcrafting premium casual and all-weather furnishings with unsurpassed comfort, style and durability. Experience does count, so trust in Erwin and Sons for expertise, innovation and integrity.
Q. What sets Erwin and Sons apart from other manufacturers?
A. We strive daily to fulfill our mission in providing the finest quality handcrafted casual furnishings and accessories at factory-direct pricing, with on-time delivery, guaranteed satisfaction, and the most personalized service in the industry.
Q. How can I become a dealer?
A. Easy. Just click on the Contact Us tab, fill out the form, and submit. We will be in touch with you immediately.
Q. How does your direct container program work?
A. Erwin and Sons sells factory-direct in either 20-foot or 40-foot containers. Container shipments save you additional warehouse markup costs, yet still allow you the flexibility of tailoring inventory to exact style, finish, and fabric needs.
Q. How do I purchase less-than-container loads?
A. Click on the Contact Us tab and send us an email with your contact information. We will be in touch by phone to give you all the specifics on our East and West Coast distribution programs.
Q. Can I order custom cushions domestically?
A. Yes, we have a domestic custom cushion partner in the U.S. Please visit our Replacement Cushions ordering page for further information.
Q. What warranties cover your furnishings?
A. Our limited warranties are, from date of customer purchase, as follows:
All-Weather Wicker
Five years on aluminum frame; and three years on resin weave, web supports, swivel bases and motion parts.
Extruded Aluminum
Three years on the frame and finish, provided the finish has not been abraded or scratched.
Lightweights™ Natural Stone Tabletops
Two years. Resealing is not covered by warranty.
Leisureluxe™ Cushions
At time of delivery only.
Our warranties are listed on each furniture hang tag. For specific warranty information, contact us.
Q. What care and maintenance information do you provide for my customers?
A. We provide care and maintenance, as well as warranty information, on each and every furniture hang tag. Care and maintenance information is provided on the Care & Maintenance page.
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